Privacy Policy 

1. Introduction

Zenguard Headquarters Private Limited ("Company," "we," "us," or "our"), a company incorporated under the Companies Act, 2013, is committed to protecting the privacy and security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our products and services, or interact with us in any way. This policy applies to all products and services operated under Zenguard Headquarters, including but not limited to EazyDropshipping, Zenguard Markets, Zenguard Funding, Zenguard Wallets, Labiba AI, ZenCoder, Apsox, Veilforce, and all other subsidiaries and brands.

This policy is published in compliance with the Information Technology Act, 2000 ("IT Act"), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

2. Information We Collect

Personal Identification Information: Name, email address, phone number, date of birth, PAN card details, Aadhaar number (where applicable for KYC), postal address, and government-issued identification documents.

Financial Information: Bank account details, UPI IDs, cryptocurrency wallet addresses, trading history, transaction records, payment card information (processed through third-party payment processors), and investment preferences.

Technical Information: IP address, browser type and version, operating system, device information, cookies and tracking technologies, usage data, log files, and analytics data.

Trading & Platform Data: Order history, portfolio data, risk profiles, trading strategies (anonymized), platform preferences, and account settings across Zenguard Markets, Zenguard Funding, and ZenQuant.

eCommerce Data: Store configurations, product listings, customer data processed through EazyDropshipping (processed as a data processor on behalf of our users), and order fulfillment information.

3. How We Use Your Information

We use the collected information for the following purposes: To provide, operate, and maintain our products and services. To process transactions, manage accounts, and fulfill contractual obligations. To verify identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements. To improve and personalize user experience across our ecosystem. To communicate with you regarding updates, security alerts, and administrative messages. To detect, prevent, and address fraud, security breaches, and technical issues. To comply with applicable laws, regulations, and legal processes. To conduct internal analytics and research to improve our products.

4. Legal Basis for Processing

Under the DPDP Act, 2023, we process your personal data based on the following lawful grounds: Consent — where you have provided explicit consent for specific processing activities. Contractual Necessity — where processing is necessary to perform our contractual obligations to you. Legal Obligation — where processing is required to comply with applicable Indian laws (including SEBI regulations, RBI guidelines, PMLA, and IT Act). Legitimate Interest — where processing is necessary for our legitimate business interests, provided such interests do not override your fundamental rights.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with: Service Providers — third-party vendors who assist in payment processing, cloud hosting, analytics, customer support, and KYC verification. Regulatory Authorities — SEBI, RBI, FIU-IND, Income Tax authorities, and other government bodies as required by law. Group Companies — within the Zenguard Headquarters ecosystem for operational purposes and to provide integrated services. Legal Requirements — when required by law, court order, or governmental regulation.

6. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption (AES-256 at rest, TLS 1.3 in transit). We implement reasonable security practices as prescribed under the SPDI Rules, including access controls, regular security audits, vulnerability assessments, and incident response protocols.

Data retention periods vary by product and legal requirement. Financial transaction records are retained for a minimum of 8 years as required by Indian tax and financial regulations. Account data is retained for the duration of your active account plus 5 years post-closure.

7. Your Rights Under DPDP Act

You have the right to: Access — obtain confirmation of whether we process your personal data and request access to it. Correction — request correction of inaccurate or incomplete personal data. Erasure — request deletion of your personal data, subject to legal retention requirements. Grievance Redressal — file complaints with our Grievance Officer or the Data Protection Board of India. Nominate — nominate another person to exercise your rights in case of death or incapacity.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. These include essential cookies (required for platform functionality), analytics cookies (to understand usage patterns), and preference cookies (to remember your settings). You may manage cookie preferences through your browser settings. Please refer to our Cookie Policy for detailed information.

9. Grievance Officer

In accordance with the IT Act, 2000 and DPDP Act, 2023, the details of our Grievance Officer are as follows:

Name: Grievance Officer, Zenguard Headquarters Pvt. Ltd. Email: grievance@zenguardhq.com. Response Time: We shall address your grievances within 30 days of receipt.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after any modifications constitutes your acceptance of the updated policy.